On this page, you can learn how 2021 app collects, uses, and protects the personal information of users in Bangladesh. Please read the full policy before using the platform.
Last Updated: January 2025 | Effective Date: January 2025
When you register on the 2021 app platform, your name, email address, mobile number, and date of birth are collected. This information is essential for creating your account and verifying your identity. For financial transactions, relevant payment method details may also be collected. While using the platform, your device type, browser information, IP address, and login time are automatically recorded. This technical information is used to improve the security and performance of the platform. We only collect information that is genuinely necessary to provide our services.
Your information is primarily used for account management, transaction processing, and customer support. Data is analyzed to ensure platform security and prevent fraud. Your information may be used to personalize your gaming experience and send you relevant notifications. It is also used to comply with applicable laws and regulatory requirements in Bangladesh. Anonymized statistics are used to improve the overall quality of the platform and develop new features. We never sell your information to advertisers or third parties.
We use industry-standard SSL encryption technology to protect your information, keeping all data transmissions completely secure. Information stored on our servers is kept in an encrypted state and can only be accessed by authorized personnel. System security is ensured through regular security audits and vulnerability assessments. An automated monitoring system operates around the clock to detect suspicious activity. In the event of a security breach, we act swiftly and notify affected users. Our security team is continuously prepared to address the latest cyber threats.
Every user has the right to view, correct, and delete their own information. You can update your personal details at any time through your account settings. Upon a request to close your account, we will delete your information except where required by applicable legal obligations. You also have the option to opt out of marketing communications at any time. Requests to object to or restrict the processing of your data are taken seriously. Any request related to your rights can be submitted through our support team, and we will respond within 30 business days.
Yes, your password is never stored in plain text. We encrypt passwords using the industry-standard bcrypt hashing algorithm, which is a one-way process — meaning the original password cannot be recovered from the hash. Even our staff cannot view your password. If you forget your password, you will need to create a new one through the reset process. We strongly recommend using a strong password to keep your account secure.
Your information is retained for as long as your account is active. After account closure, certain information may be kept for up to five years as required by legal obligations. Financial transaction records are retained for the period specified under applicable financial laws in Bangladesh. Once these retention periods have passed, information is securely deleted or anonymized. For more details on data retention, please contact our support team.
If any significant changes are made to the Privacy Policy, we will send a notification to your registered email or mobile number. The date of the change will be noted in the "Last Updated" section at the top of this page. For minor edits, only the page will be updated. Continued use of the platform after any changes constitutes acceptance of the updated policy. If you have questions about any changes to the policy, please contact our FAQ View the page.
2021 app is strictly for individuals aged 18 and above. Age is verified at the time of registration, and minors are not permitted to create an account. If we become aware that information from a minor has been inadvertently collected, it will be deleted immediately. If a parent or guardian believes their child's information has been collected, please notify our support team. To learn more about responsible gaming, visit our Responsible Gaming View the page.